GeoRoom 3.2 includes Self-Monitoring Function

Posted in GeoIntelis, GeoRoom, Service News

HOUSTON, TX, August 12, 2007 – The new release of GeoRoom 3.2, in addition to a variety of major user features, includes a back-end self-monitoring function designed to provide an unprecedented level of quality control.

“We’ve added some powerful self-monitoring under the covers that provides a very high level of robust quality-control throughout the system,” said K. Lawrence Epperson, CEO of R7 Solutions.

“GeoRoom can now be configured to e-mail an on-call software engineer and his manager with the details of any user error at the moment it occurs on the client screen. If the server detects a browser error or sudden disconnect, the alarm goes off. This means that if you see any kind of error, we almost always already know about it.So far, in the last month, we’ve only had one error like this, and we fixed it within 6 minutes of receiving the e-mail. And we called the client to apologize before they realized there was a problem.”

The new features sends a detailed crash report to the engineer, providing detailed information on what the server was doing, who was logged on, and details about the state of the application at the time of the error. Many errors are temporary, and simply require the web page to be refreshed, causing minimal disruption to the end users, but GeoRoom can be configured to send an e-mail report, nonetheless.

This feature is considered especially important to mission critical geospatial applications of GeoRoom in energy, asset control and incident response. It also provides a convenient way for R7 Solutions to unobtrusively monitor the reliability of remote installations of GeoRoom without direct access to the systems, so that immediate solutions can be provided, usually within hours of discovering a problem. Alternatively, some clients who do not allow ongoing e-mails from GeoRoom, a local log is created to serve the same function as the e-mail, although on a delayed basis.

Concluded Epperson, “Ask yourself, does your frontline, mission-critical GIS self-monitor?”

About GeoRoom
GeoRoom is web-based workflow software that brings location intelligence and real-time project status to everyone in the enterprise. GeoRoom combines complete mapping (GIS) and on-line collaboration with rapid, easy enterprise application integration. GeoRoom is flexible and standards based. Integration modules are available for SQL Server, SharePoint, Oracle, Documentum, FileNet, PODS and a range of other data sources and applications.

About R7 Solutions
R7 Solutions develops and implements award-winning enterprise software for the energy, transportation, government and real estate industries. The company’s flagship product is GeoRoom, the real-time web-based map and data integration suite. Founded in 2001, the company has unique expertise in geographic information systems, enterprise integration of geospatial data, document management and workflow systems. For more information, please contact R7 Solutions at 713.529.3300 or via e-mail.